Introducing a new Customer Center experience Learn more
I have noticed new requests in the Service, which have a type "Unspecified". When I try to open one of them I get an error: Something went wrong <...> Why these requests were created and how do I remove them from SuperOffice Service?
In some situations, "Unspecified" requests can be created unintentionally because of a failed import of e-mail, script, e-mail filter, corrupted reply template, etc.
The "Unspecified" requests, which have been created already can be deleted only directly from the database using request IDs.
The steps below explain how these IDs can be found: